Return and Refund Policy

Last updated: 28 August 2026

We want you to be confident purchasing from Nefarious Clothing. This Policy explains our change-of-mind returns, exchanges, cancellations and your rights under the Australian Consumer Law.

Nothing in this Policy excludes, restricts or modifies any consumer right that cannot legally be excluded.

1. Change-of-mind returns

We offer a 30-day change-of-mind return period.

You must contact us within 30 calendar days after receiving your order.

To qualify for a change-of-mind return, the item must be:

• Unworn, other than being reasonably tried on;

• Unwashed and unaltered;

• Free from marks, makeup, deodorant, odours, pet hair or other damage;

• Returned with its original tags attached;

• Returned in its original product packaging where reasonably possible;

• Accompanied by your order number or other proof of purchase.

We may decline a change-of-mind return if these conditions are not satisfied.

2. Starting a return

Before sending anything back, email info@nefariousclothing.com.au with:

• Your name;

• Order number;

• The item you wish to return;

• The reason for the return;

• Photographs if the item is faulty, damaged or incorrect.

If your return is eligible, we will provide return instructions and the appropriate return address.

Please do not send an item back without first contacting us. Sending an item without the correct instructions may delay processing. This requirement does not limit any rights you have under the Australian Consumer Law.

3. Change-of-mind return postage

Customers are responsible for change-of-mind return postage.

We recommend using a tracked postal service because you remain responsible for the item until it is delivered to us. We are not responsible for change-of-mind returns lost or damaged during return transit.

Original delivery charges and optional express-shipping charges are not refundable for a change-of-mind return.

4. Exchanges

Exchanges are subject to stock availability.

Nefarious Clothing releases products in limited drops and may not restock sold-out items. We cannot guarantee that another size, colour or style will remain available while your return is in transit.

If the requested replacement is unavailable, we may offer:

• A refund to your original payment method;

• Store credit, if you agree; or

• Another available product, if you agree.

For the fastest size change, you may place a new order for the required item and return the original item separately.

5. Items excluded from change-of-mind returns

Unless faulty, incorrectly described or otherwise covered by a mandatory consumer guarantee, change-of-mind returns are not available for:

• Items marked “final sale”;

• Gift cards;

• Customised or personalised products;

• Items damaged through misuse, improper care or normal wear and tear;

• Items that have been worn, washed, altered or damaged after delivery;

• Products where a hygiene seal has been removed or broken;

• Underwear, swimwear or other hygiene-sensitive products that have been tried on without protective coverings.

A discounted or sale item remains covered by the Australian Consumer Law if it is faulty or does not meet a consumer guarantee.

6. Faulty, damaged or incorrect products

Please inspect your order after delivery and contact us as soon as reasonably possible if:

• The product is faulty or unsafe;

• The product is materially different from its description;

• The wrong product or size was supplied;

• The product was damaged before or during delivery;

• An item is missing from your order.

Include your order number, a description of the issue and clear photographs where possible.

We may need to inspect the product before confirming the appropriate remedy.

Where the product does not meet a consumer guarantee, available remedies may include a repair, replacement, refund or compensation, depending on the circumstances and whether the failure is major or minor.

For a major failure, you may be entitled to choose between a refund and replacement. For a minor failure, we may choose to repair or replace the product within a reasonable time.

If we confirm that an item is faulty, damaged or incorrect, we will reimburse reasonable return-postage costs or provide a prepaid return method.

You do not need the original packaging to exercise rights relating to a faulty product, although we may request reasonable proof of purchase.

7. Order cancellations and changes

Contact info@nefariousclothing.com.au immediately if you need to cancel or change an order.

We will try to help, but we cannot guarantee an order can be changed or cancelled after it has been placed. Orders are often processed quickly, particularly during limited-product releases.

If an order has already been dispatched, it cannot be cancelled in transit. You may request a return after delivery in accordance with this Policy.

If we cancel an order because an item is unavailable, because of an inventory error or because we cannot fulfil it, we will refund the affected amount to your original payment method.

8. Refund assessment

When your return arrives, we will inspect it and notify you whether the refund has been approved.

If a change-of-mind item is returned in a condition that does not meet this Policy, we may:

• Decline the return;

• Return the item to you at your expense; or

• Offer a reduced refund where you agree and where permitted by law.

These options do not apply where doing so would conflict with your rights under the Australian Consumer Law.

9. Receiving your refund

Approved refunds will be issued to the original payment method unless we agree to another method.

We aim to process approved refunds within five business days. Your bank, card provider or payment provider may require additional time to place the funds into your account.

Any discount applied to the original order will be reflected in the refund. Refunds will not exceed the amount paid for the returned item.

If more than 15 business days have passed since we approved your refund, contact info@nefariousclothing.com.au.

10. Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement or refund for a major product failure and compensation for other reasonably foreseeable loss or damage. You may also be entitled to have a product repaired or replaced if it is not of acceptable quality and the failure is not major.

These rights apply in addition to our 30-day change-of-mind policy and may continue after that period ends.

11. Contact us

For return, exchange or refund enquiries, contact:

Nefarious Clothing
Email: info@nefariousclothing.com.au
Website: nefariousclothing.com.au