Shipping Policy

Last updated: 28 August 2026

This Shipping Policy explains how Nefarious Clothing processes and delivers orders placed through nefariousclothing.com.au.

1. Order processing

Orders are normally processed and dispatched within two to five business days after payment is confirmed.

Business days exclude weekends and Australian public holidays.

Processing may take longer during:

• Limited-product launches;

• Promotional periods;

• Public holidays;

• Periods of unusually high order volume;

• Payment or fraud-verification reviews.

If a product has a different processing time, such as a pre-order, the product page or checkout information will apply.

Processing time is separate from the carrier’s delivery time.

2. Shipping destinations

Available delivery locations are shown at checkout.

If checkout does not accept your address, we currently cannot ship the order to that destination. Contact us before ordering if you are unsure whether delivery is available.

3. Shipping options and costs

Available shipping methods, prices and any free-shipping offers are displayed during checkout.

Shipping charges depend on factors such as:

• Destination;

• Package size and weight;

• Selected delivery speed;

• Current promotional offers.

You will have an opportunity to review the total delivery charge before submitting payment.

4. Delivery estimates

Any delivery timeframe displayed on the Site, at checkout or in tracking information is an estimate rather than a guaranteed arrival date.

Delivery may be affected by carrier delays, public holidays, severe weather, customs processing, regional or remote destinations and other circumstances outside our reasonable control.

If an order is materially delayed, contact info@nefariousclothing.com.au with your order number.

5. Tracking

Where tracking is available, we will send tracking information to the email address supplied with your order after dispatch.

Tracking information may take up to 48 hours to begin displaying carrier updates.

It is your responsibility to monitor tracking and ensure the delivery location is safe and accessible.

6. Delivery addresses

You are responsible for providing an accurate and complete delivery address.

Contact us immediately if you notice an error. We will try to update the address, but changes cannot be guaranteed after processing or dispatch begins.

We are not responsible for delay or additional costs caused by an incorrect or incomplete address supplied by the customer. However, we remain responsible where the address error was caused by us.

7. Authority to leave and unattended delivery

Depending on the carrier and selected delivery method, a parcel may be left at the address without a signature.

If you authorise a parcel to be left unattended, responsibility may pass to you when the carrier leaves it in accordance with your instructions.

Consider using a secure delivery address if the nominated address is unattended or exposed to theft.

8. Lost or delayed parcels

If tracking has not updated for an unusual period or the parcel has not arrived within a reasonable time, contact us at info@nefariousclothing.com.au.

We may ask you to:

• Confirm the delivery address;

• Check safe locations around the property;

• Check with other occupants or neighbours;

• Contact the carrier or local collection point.

We will assist with a carrier investigation where appropriate. Investigations can take several business days.

If a parcel is confirmed lost before delivery, we will provide an appropriate remedy, which may include replacement or refund, subject to stock availability and applicable law.

9. Parcels marked as delivered

If tracking shows “delivered” but you cannot locate the parcel, contact us promptly.

We will review the delivery information and may open an investigation with the carrier. We cannot guarantee replacement where the carrier provides valid evidence that the parcel was delivered safely to the correct address or according to your authority-to-leave instructions.

This does not limit any rights you may have under applicable consumer law.

10. Damaged deliveries

If your order arrives damaged:

• Photograph the packaging before discarding it;

• Photograph the damaged product;

• Keep the packaging until the matter is assessed;

• Email us promptly with your order number and photographs.

We will assess the issue under our Return and Refund Policy and the Australian Consumer Law.

11. Returned-to-sender parcels

A parcel may be returned to us because:

• The address was incorrect or incomplete;

• Delivery was refused;

• The parcel was not collected;

• The carrier could not safely access the address.

If the return was caused by incorrect customer information or failure to collect the parcel, we may ask you to pay the reasonable cost of redelivery.

Alternatively, you may request a refund for the product price, less delivery charges and reasonable return-to-sender costs where permitted by law.

If the return was caused by our error, we will arrange redelivery or a refund without additional shipping charges.

12. Split deliveries and pre-orders

We may send products from the same order separately where reasonably necessary.

If an order contains a pre-order product, the full order may be held until every product is available unless we state otherwise or arrange split shipping with you.

Any expected pre-order dispatch date is an estimate. We will notify you of a material delay and provide any cancellation or refund rights required by law.

13. International orders

Where international delivery is available, the customer is responsible for checking local import rules.

International orders may be subject to customs duties, import taxes, brokerage charges or other government fees. Unless checkout expressly states otherwise, these charges are not included in our product or shipping prices and are the customer’s responsibility.

Customs processing may delay delivery.

We are not responsible for goods seized or rejected because they are prohibited in the destination country where the restriction was not reasonably known to us. Nothing in this section limits rights that cannot legally be excluded.

14. Order cancellations

Contact us immediately if you need to cancel an order.

We cannot guarantee cancellation after processing begins. Once an order has been dispatched, you must follow our Return and Refund Policy.

15. Contact us

For shipping questions, contact:

Nefarious Clothing
Email: info@nefariousclothing.com.au
Website: nefariousclothing.com.au

Include your order number when contacting us about an existing order.